Communication and Soft Skills Lab- II

Paper Code: 
MCA 427
Credits: 
02
Periods/week: 
02
Max. Marks: 
100.00
Objective: 

Objectives of the Laboratory

  • To sensitize students to their communicative behavior
  • To enable them to reflect and improve on their communicative behavior/performance
  • To build capacities for self-criticism and facilitate growth
  • To lead students to effective performances in communication

 

Unit I: 

CONTENTS

Listening Skills

  • Types of Listening ( theory /definition )
  • Tips for Effective Listening
  • Academic Listening- ( lecturing )
  • Listening to Talks and Presentations
  • Listening to Announcements- (railway/ bus stations/ airport / stadium announcement etc.)
  • Listening to Radio and Television

Telephone Skills

  • Basics of Telephone communication
  • How to handle calls- telephone manners
  • Leaving a message
  • Making requests
  • Greeting and Leave Taking over phone(etiquette)
  • Asking for and giving information
  • Giving Instructions
  • Listening for Tone/Mood and Attitude at the other end

Handling the situations especially trouble shooting

Teleconference handling

Handling Tele interviews for Call Centre’s.

Writing Skills

  • Standard Business letter
  • Report writing
  • Email drafting and Etiquettes
  • Preparing Agenda and writing minutes for meetings
  • Making notes on Business conversations
  • Effective use of SMS
  • Case writing and Documentation

Career Skills

  • Applying for job
  • Cover letters
  • Resume and Effective Profiling
  • Interviews
  • Group discussions

Soft Skills

  • Empathy(Understanding of someone else points of view)
  • Intrapersonal skills, Interpersonal skills
  • Problem solving
  • Reflective thinking, Critical thinking
  • Negotiation skills

 

Academic Year: