Communication and Soft Skills Lab- II

Paper Code: 
MCA 427
Credits: 
02
Periods/week: 
02
Max. Marks: 
100.00
Objective: 

 The course will enable the students to

  1. Sensitize students to their communicative behavior
  2. Enable them to reflect and improve on their communicative behavior/performance
  3. Build capacities for self-criticism and facilitate growth
  4. Lead students to effective performances in communication
  5. Apply the traits of a suitable candidate for a job/higher education, upon being trained in the techniques of holding a group discussion, facing interviews and writing resume
  6. Deliver formal presentations effectively implementing the verbal and non-verbal skills.

 Course Learning Outcomes (CLOs):

 

Learning Outcome (at course level)

Students will be able to:

Learning and teaching strategies

Assessment Strategies

  1. Inculcate professional and ethical attitude at the workplace
  2. Enhance effective communication and interpersonal skills
  3. Build multidisciplinary approach towards all life tasks
  4. Hone analytical and logical skills for problem-solving.
  5. Apply various forms of Technical Communications for effective articulation of data.

Approach in Teaching:

Interactive Lectures, Discussion, Tutorials, Reading Assignments, Demonstration, Presentations, Team Teaching

 

Learning activities for the students:

Self-learning assignments, activities,  Effective questions, Simulation, Giving tasks

  • Assignments
  • Written test in classroom
  • Classroom Activity
  • Continuous Assessment
  • Semester End Examination

 

Listening Skills

  • Types of Listening ( theory /definition )
  • Tips for Effective Listening
  • Academic Listening- ( lecturing )
  • Listening to Talks and Presentations
  • Listening to Announcements- (railway/ bus stations/ airport / stadium announcement etc.)
  • Listening to Radio and Television

Telephone Skills

  • Basics of Telephone communication
  • How to handle calls- telephone manners
  • Leaving a message
  • Making requests
  • Greeting and Leave Taking over phone(etiquette)
  • Asking for and giving information
  • Giving Instructions
  • Listening for Tone/Mood and Attitude at the other end

Handling the situations especially trouble shooting

Teleconference handling

Handling Tele interviews for Call Centre’s.

Writing Skills

  • Standard Business letter
  • Report writing
  • Email drafting and Etiquettes
  • Preparing Agenda and writing minutes for meetings
  • Making notes on Business conversations
  • Effective use of SMS
  • Case writing and Documentation

Career Skills

  • Applying for job
  • Cover letters
  • Resume and Effective Profiling
  • Interviews
  • Group discussions

Soft Skills

  • Empathy(Understanding of someone else points of view)
  • Intrapersonal skills, Interpersonal skills
  • Problem solving
  • Reflective thinking, Critical thinking
  • Negotiation skills
Academic Year: 
2019-20
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