Communication and Soft Skills Lab- II

Paper Code:

MCA 427

Credits:

02

Periods/week:

02

Max. Marks:

100.00

Objective:

Objectives of the Laboratory

To sensitize students to their communicative behavior
To enable them to reflect and improve on their communicative behavior/performance
To build capacities for self-criticism and facilitate growth
To lead students to effective performances in communication

Unit I:

CONTENTS

Listening Skills

Types of Listening ( theory /definition )
Tips for Effective Listening
Academic Listening- ( lecturing )
Listening to Talks and Presentations
Listening to Announcements- (railway/ bus stations/ airport / stadium announcement etc.)
Listening to Radio and Television

Telephone Skills

Basics of Telephone communication
How to handle calls- telephone manners
Leaving a message
Making requests
Greeting and Leave Taking over phone(etiquette)
Asking for and giving information
Giving Instructions
Listening for Tone/Mood and Attitude at the other end

Handling the situations especially trouble shooting

Teleconference handling

Handling Tele interviews for Call Centre’s.

Writing Skills

Standard Business letter
Report writing
Email drafting and Etiquettes
Preparing Agenda and writing minutes for meetings
Making notes on Business conversations
Effective use of SMS
Case writing and Documentation

Career Skills

Applying for job
Cover letters
Resume and Effective Profiling
Interviews
Group discussions

Soft Skills

Empathy(Understanding of someone else points of view)
Intrapersonal skills, Interpersonal skills
Problem solving
Reflective thinking, Critical thinking
Negotiation skills

Academic Year: