COMMUNICATION SKILLS

Paper Code: 
FCS 200
Credits: 
02
Periods/week: 
02
Max. Marks: 
100.00
Objective: 

This module is introduced to strengthen the communication skills of the students.

5.00
Unit I: 

Communication

  • Definition
  • Model (Keith Davis)
  • Types (Horizontal, Upward, Downward & Grapevine)
  • Barriers(Physical, Semantic & Socio-Psychological)

 

7.00
Unit II: 

Oral Communication

  • Speaking (Achieving desired clarity and fluency, pausing for effectiveness while speaking, making a short classroom presentation.)
  • Interviews (Types and techniques)
  • Group Discussions (Use of persuasive strategies including some   rhetorical devices for emphasizing (for instance; being polite and firm; handling questions and taking in criticism of self; turn-taking strategies and effective intervention; use of body language)
  • Presentations (Tools, Technique and essentials)

 

6.00
Unit III: 

Written Communication-I

Notice

Memorandums

Circulars

E-mail writing

 

7.00
Unit IV: 

Written Communication-II

            -Business Letters (Types, Essentials & Layout)

            -Report Writing (Types And Format)

 

5.00
Unit V: 

Case Studies

Assignment including Power Point Presentation

 

ESSENTIAL READINGS: 
  1. Banerjee Meera & Mohan Krishna, “Developing Communication Skills” , Macmillan Publications, 1990.

 

REFERENCES: 
  1. Chaturvedi P.D, “Business Communication”, Pearson Publications
  2. Mathew M.J., “Business Communication”, RBSA Publications, 2005.
  3. Taylor Shirley, “Communication Of Business”, Pearson Publications 
Academic Year: 
2014-15
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